July 3 2021/
Cooee Water is a team of eco sensible individuals, educating our clients on the impact of their bottlered water plastic...
OUR STORY
After working for 18 years in the water filtration industry, Steve and Larnie felt as the industry was growing it was losing a key element ‘customer service’ and support on a local Aussie level.
Cooee Water Australia was founded in 2007 by these two experts to answer that need, since then the team has been consistently growing, and we currently employ our staff members across three states.
MEET SOME OF OUR TEAM
Cooee Water offers the rental, purchase and/or service of office water coolers and home filtered water coolers. We install boiling and chilled under sink systems and bubblers across Australia, predominately the greater South East Queensland region.
We have always strived to promote ethical, sustainable business practices. Cooee Water, always ensures that the people in our business (clients, staff, community) are treated with kindness, consideration and respect at all times.
Larnie
Steve
Sean
Sean
John
Anna
Jodie
Steffi
OUR VISION
Cooee Water’s vision and goal is genuinely to keep our customers happy. We are proud to have a high retention of customers, and grateful for our long term partnerships, with customers, suppliers, employees and contractors.
Our difference is that we are a home-grown local business. Therefore it means NO call centers, NO automated voice messages, we prioritise personalisation, your calls and queries are important to us.
As a proudly owned and operated Australian business, you will always receive a personal response.
OUR VALUES
Customer Service:
We are only a phone call or email away. Our friendly team is available to answer any questions or concerns within 24 hours, so do not hesitate to give us a COOEE! We ask and action on your feedbacks, ensuring we are improving constantly.
Safety:
At Cooee Water, we take your health and safety seriously. We only use NSF and/or ISO certified products for the best water filtration results. Our experienced and qualified service technicians, follows the industry standards, according to current legislations.
Sustainability:
Every action matters, and we believe in leading by example. As an environmentally responsible business, Cooee Water is encouraging the use of bottle free units, paper cups, and reusable items. We also collect old units, and ensure they are disposed responsibly.
Integrity:
We understand that every client has different needs, and we respect your priorities and budget. Our sales specialist will always offer options that have the best quality/price ratio.
Adaptability & Accessibility:
A water audit allows us to find a solution that will perfectly suits your needs in term of water filtration, for your team. Cooee Water can adapt, and we will service business from any size and configuration (school, offices, gyms, hospitals, warehouse, small businesses etc). We provide a range of products that are accessible for people of different age and ability.
Thinking in stories maybe:
Keep your team happy / hydrated from as little as $11.50 week!
Office
School
Gym
Factory
COOEE WATER FAQ – YOU CAN ALWAYS CALL US ON 1300 026 633
Why is my filtered water cooler not dispensing any water ?
Two things to check:
- Most plumbed- in (Point of Use) water coolers have a safety trip switch. Have you recently bumped or moved the unit ? If so, lift the top part of the cooler off, inside you will see a small square with green and red. You just need to slide it over to the green side and put the top of the unit back on.
- It may be frozen over. Turn off the unit at the power point and check again in an hours time.
Why is the water from the chilled tap not cold anymore ?
Check that the unit is plugged in at the wall and also at the connection at the back of the cooler.
Why is my cooler leaking ?
First check the drip tray. The drip tray is there to catch any overflow when someone is getting water, so it will have to be emptied from time to time as it does not have any drainage. It is easily removed for you to regularly empty and rinse out.
Otherwise call us on 1300 026 633.
I have a Zip Hydrotap System, how do I set the safety switch ?
To control the levers and safety button on your Zip HydroTap, see below:
A unique safety lock eliminates the risk of accidental discharge of boiling water.
Access to boiling water: Press both the red lever and the “safety” button at the same time for access to boiling water.
To activate/deactivate the safety button: Hold the chilled lever and safety buttons together for 12-15 seconds until the safety button turns off. It is now disabled and you can have boiling water access by simply depressing the red lever.
For boiling-only units: Scroll through the LCD screen to ‘Child-Saftey Lock’ and select ON or OFF using the Adjust arrows to the right of the screen. If your unit does not have a screen, tap the safety button on the tap 3 times in succession. When activated the safety button is illuminated.
Why is the red light flashing on my Zip system ?
When the red light is flashing, it is an indication that the unit is reaching the ideal temperature.
Why is the blue light flashing on my Zip system ?
When the blue light is flashing, it is an indication that the unit is reaching the ideal temperature.
Why are all the lights flashing on my Zip system ?
When the blue light is flashing, it is an indication that the unit is reaching the ideal temperature.
How do I order more cups for our filtered water cooler ?
To order more cups you can call us on 1300 026 633, scan the QR code on your unit or fill-up the Contact Form Here.
How often do you clean our units ?
Depending on your usage, we recommend changing the filters every 6 to 12 months. Our clients are on a scheduled customer care plan, our service team will contact us when your filter change is due. They will also perform a full clean, and sanitising and equipment check.
How do I know when my system was last serviced ?
When our technician has completed your service, he will update a service sticker that is located on your equipment. We are also holding digital copies of the signed work order so if you are unsure, you can always give us a call.
We have an existing unit not supplied by Cooee Water, can you service it for us ?
We sure can! We service and repair water coolers and hot & cold taps from different brands. Find as much info about the unit as you can, and give us a call or contact us HERE. We will call you back to send an obligation free quote or, if we don’t have enough information, we will organise a free site inspection.
Does our unit take out Fluoride ?
Unless originally requested, No – but we can install a fluoride reduction filter cartridge on request. Contact us for pricing HERE.
How to use the QR code?
- Open the Camera in your iPhone (please note, QR code is only compatible with iPhone)
- Hover phone over the QR code label like you are going to take a photo and touch the pop up that appears at the top of the screen to open the info box
- Select ‘Report Issue’
- In ‘Issue Description’ please write the details of your issue, including your name and contact number so we can best contact the right person who is logging the issue
- Attach any relevant photos or videos if required
- Select ‘Submit Issue’
View an instruction video here.
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