Cooee Water Brisbane

Cooee Water Sunshine Coast

First 3 Months Free
1300 026 633
First 3 Months Free

FAQ

COOEE WATER FAQ – YOU CAN ALWAYS CALL US ON 1300 026 633

Two things to check:

  1. Most plumbed- in (Point of Use) water coolers have a safety trip switch. Have you recently bumped or moved the unit ? If so, lift the top part of the cooler off, inside you will see a small square with green and red. You just need to slide it over to the green side and put the top of the unit back on.
  2. It may be frozen over. Turn off the unit at the power point and check again in an hours time.

Check that the unit is plugged in at the wall and also at the connection at the back of the cooler.

First check the drip tray. The drip tray is there to catch any overflow when someone is getting water, so it will have to be emptied from time to time as it does not have any drainage. It is easily removed for you to regularly empty and rinse out. Otherwise call us on 1300 026 633.

To control the levers and safety button on your Zip HydroTap, see below:

A unique safety lock eliminates the risk of accidental discharge of boiling water.

Access to boiling water: Press both the red lever and the “safety” button at the same time for access to boiling water.

To activate/deactivate the safety button: Hold the chilled lever and safety buttons together for 12-15 seconds until the safety button turns off. It is now disabled and you can have boiling water access by simply depressing the red lever.

For boiling-only units: Scroll through the LCD screen to ‘Child-Saftey Lock’ and select ON or OFF using the Adjust arrows to the right of the screen. If your unit does not have a screen, tap the safety button on the tap 3 times in succession. When activated the safety button is illuminated.

When the red light is flashing, it is an indication that the unit is reaching the ideal temperature.
When the blue light is flashing, it is an indication that the unit is reaching the ideal temperature.
When the blue light is flashing, it is an indication that the unit is reaching the ideal temperature.

To order more cups you can call us on 1300 026 633, scan the QR code on your unit or fill-up the Contact Form Here.

Depending on your usage, we recommend changing the filters every 6 to 12 months. Our clients are on a scheduled customer care plan, our service team will contact us when your filter change is due. They will also perform a full clean, and sanitising and equipment check.
When our technician has completed your service, he will update a service sticker that is located on your equipment. We are also holding digital copies of the signed work order so if you are unsure, you can always give us a call.
We sure can! We service and repair water coolers and hot & cold taps from different brands. Find as much info about the unit as you can, and give us a call or contact us HERE. We will call you back to send an obligation free quote or, if we don’t have enough information, we will organise a free site inspection.
Unless originally requested, No – but we can install a fluoride reduction filter cartridge on request. Contact us for pricing HERE.
  1. Open the Camera in your iPhone (please note, QR code is only compatible with iPhone)
  2. Hover phone over the QR code label like you are going to take a photo and touch the pop up that appears at the top of the screen to open the info box
  3. Select ‘Report Issue’
  4. In ‘Issue Description’ please write the details of your issue, including your name and contact number so we can best contact the right person who is logging the issue
  5. Attach any relevant photos or videos if required
  6. Select ‘Submit Issue’

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